Child Safety – Hold Hands

28 June '19
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Like you, we feel that the safety of your child is paramount. Protecting children on trams and at platforms is a priority. We believe one of the simplest and most effective ways to keep them safe is by holding their hands tightly!

As an important safety measure, Luas reminds all customers who travel with children to hold their hands while at Luas platforms. Please remember to keep your children close by when travelling as platforms and trams can be busy, particularly during peak travel times. Ensure that children are never left unattended and that they understand the importance of staying close by. Separation can occur if you are not vigilant - especially in heavily populated areas. 

We are all responsible for safety. Thankfully, there are few incidents of child separation but one incident is one too many. 

In the event of a child becoming separated from their parent or guardian, Luas staff are trained to follow procedures designed to help reunite separated families as quickly as possible should they be made aware that a separation has occurred. If you become separated from your child while travelling with us:  

  • Immediately report the child missing to a member of Luas staff. This can be done by:
    • Pressing the red Emergency Help button (SOS) located at each of the Luas stops, beside the ticket machine machines. This button allows you to talk directly to the Luas Central Control Room who will speak to the driver of the tram and begin the process of locating the child.
    • If on board when the child separation occurs, there is a white emergency button (SOS) on board the tram located next to the double doors of each saloon, this will allow you to speak directly to the driver to report the separation incident.
  • The control room and driver will then work together to locate the child and reunite them with their parent or guardian.
  • We also recommend that you teach your children what they should do in the event of separation: that they should locate a member of Luas staff or press one of the SOS buttons on the tram or platform. All Luas staff carry ID and will show this when requested.

There are few scarier feelings than when a child vanishes, especially in an unfamiliar place. 

What can you do to prevent child separation? 

Set Yourself up for Success: 

  • Keep your children close to you.
  • Hold their hand tightly, especially while waiting on Luas platforms and when getting on and off the tram.
  • Always hold your child’s hand when walking through a tram saloon. Where possible, put your child in a seat. For their own safety and the safety of other passengers, do not allow them to run through the saloons or swing from/ sit on bars.

Set your children up for success: 

  • Make sure children understand that they should never go on tram tracks for any reason and that they should only cross using designated pedestrian crossings.
  • Ensure that your child always stands clear of the edge of the platform, specifically before the white lozenge safety indicator.
  • Teach your child what to do in the event of them becoming separated from you.

Be Prepared: 

  • Remember if you or the child in your care separate, you can press the SOS button on board the tram and talk to the driver or you can press the Emergency Help Point on platforms beside the Luas Ticket Machine and talk to the Luas Control Room.
  • Inform you child of the locations of the Emergency Help Buttons on the tram or platform in the event of separation. 
  • You may wish to call An Garda Síochána on 999 or 112. For more information see https://www.garda.ie/en/

What everyone else can do: 

  • There are family seating areas on-board. Please kindly allow passengers with children to sit there so that families can to stay together.
  • If you’re willing and able, offer to help; it just might speed up your trip. If not, do your best to be patient and understanding.

Traveling on public transport can be extremely exciting and enjoyable for small children. We want to ensure everyone makes it to their final destination together.





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