Last updated October 2022


This information is called ‘Privacy Notice for Children & Young People’.

It tells you what personal data we have about you and how we use it, how we keep your information safe, if and when we need to share it and why, and what your privacy rights are regarding that data.

We know you might have questions regarding your privacy and we hope that this document will help you to understand what we do to protect your privacy.

We respect your privacy and we work to keep your personal data safe and only give it to the people who need to see it.

We hope that the language used here will help you read and better understand our privacy practices. This document also highlights topics that may be helpful to you and your parents or guardians.

This ‘Privacy Notice for Children & Young People’ is set out in nine parts.

You may not remember all of this information, but your parent or guardian can remind you of the important parts. If you have questions about the information in this document, you may want to talk to your parent or guardian. You can ask them to go through it with you as this may help you understand it better and feel more confident.

To read more about how we use personal data please visit our main Privacy Notice


1. What personal data do we collect and use?

When you use Luas and Transdev Dublin Light Rail Ltd. (Transdev Ireland), the operator of Luas, products and services we get certain information about you.

This information, like your name, address, and date of birth, is called personal data.

Some of our products and services need personal data to work. The types of personal data we collect depends on the product or service you use.

When you use our products or services, we may need some general information about you such as your name, home address, email address, or date of birth.

We may also need to collect and use more detailed information like the name/s of your parent/s or guardian/s, documents you send to us, letters or emails, calls, or meeting notes related to your query.

Sometimes we collect data about you from others e.g. if your parent or guardian raised a query about you with us, we collect the information your parent or guardian provided about you.

We also save some details about how you use our products and services, such as details about the device you use.

We have to follow data protection law, which tells us how to collect and use your personal data in a fair way. We also have to follow other laws and rules to make sure we do our work well.

To read more about what personal data we collect and use, please visit our main Privacy Notice.


2. Why do we collect and use your personal data?

We collect and use your personal data:

  • when required by law or to respond to legal process, like a court order
  • to fulfil our contract with TII to run Luas
  • to provide you with our products and services
  • to help keep our products secure
  • to protect your vital interests, such as in an emergency situation on Luas
  • to provide security and protect Luas customers
  • to protect our staff, offices, and premises
  • where needed for official purposes or in the public interest.


3. How do we use your personal data?

We use personal data to:

  • provide our products and services to you
  • support our products and services
  • to run and improve our business.


4. What are your privacy rights?

You have rights and can make choices about the personal data we collect and how we use it.

You can request:

  1. a copy of the personal data we hold about you
  2. that we correct your personal data if it’s wrong
  3. that we delete your personal data when it’s not needed anymore
  4. that we limit or temporarily stop using your personal data if it’s incorrect
  5. object to our use of your personal data altogether
  6. that we transfer your personal data to someone else

(e.g. your parent or guardian, another person, or company)

You can complain to the Office of the Data Protection Commissioner if you think that we have not collected or used your personal data in ways that respects your privacy rights.

These rights are part of data protection law across a group of countries called the European Economic Area. Ireland is one of those countries, and we have to obey these laws.

You can contact us about making any of the above requests by emailing


5. How we secure your personal data?

We use strong security protections to keep your data safe. We have security measures in place such as:

  • protecting our computers with encryption (password is needed to access it)
  • limiting access to your personal data to only those who need it
  • ensuring that those who need to use your personal data, do so only on our instructions
  • and when they do, it is done in a confidential way to stop it from being lost, changed, or passed on to those who shouldn’t have it.


6. Who do we share your personal data with?

We share personal data to provide and support our products and services that you use.

We may have to share your personal data with:

  • your parents or guardians
  • companies that work on our behalf and help us manage our products and services such as: the Luas website, tickets/ fares, refunds and fines, card payments for tickets, computer systems to report and record incidents on Luas
  • other professionals such as those who investigate accidents and damage to trams and property, law enforcement agents (e.g. An Garda Síochána), solicitors.

Sometimes those companies and professionals are located outside the European Economic Area, but this is very unusual and we make sure that they take your privacy rights seriously.

We protect your personal data when we have to share it outside the European Economic Area.

When we have to send your personal data outside the European Economic Area, we must use special legal agreements to make sure your personal data is safe and that you have the same privacy rights in these countries as you have here.

For more information on this, please see our main Privacy Notice.


7. How long do we keep your personal data?

We keep personal data:

  • for as long as we need to provide our services to you or as long as you use our products
  • to comply with the law
  • for as long as we have to, as per the guidance given in the contract with TII
  • for other legitimate reasons.

You have the ability to control your data. If you no longer want us to process your personal data or would like us to limit our use of your data, please contact us by emailing


8. How to contact us?

If you have questions about this ‘Privacy Notice for Children & Young People’ please contact us by emailing


9. Changes to this page

We sometimes update this page to make it clearer or to keep up with changes. Changes may be a new product or service, a different way of using data, or a change in the law. When we post changes, we will revise the “last updated” date at the top of this Privacy Notice.



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