As a passenger, you have rights. We commit to:

  1. Provide you with a safe and comfortable tram journey.
  2. Provide you with real-time passenger information at stops 99% of the time.
  3. Respond to all your letters and emails within 1 week.
  4. Provide you with a 99% reliable tram service and publish our performance every 12 weeks.
  5. Give 1 week notice to passengers/residents in the event of planned maintenance work.
  6. Inform and update you in case your tram journey is going to be longer than usual.
  7. Ensure that Luas meets the highest standards of accessibility and that our staff are trained in disability awareness to assist you if required.
  8. Clean the trams every night and every stop at least once a day.
  9. Provide you with an environmentally friendly transport option, releasing 3.5 times less CO2 than taking the same trip by car.
  10. Advise you on the cheapest fare for you if you contact Luas Customer Care or visit www.luas.ie

We have rights too and ask you to:

  1. Be in possession of a valid ticket on board the tram.
  2. Respect Luas staff, other passengers and property.

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