Luas Customer Information: Coronavirus (COVID-19)

07 December '20
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Updated Fri 7th May 2021

From Mon 10th May passenger capacity on Luas increases from 25% to 50%. We remind everyone considering travelling on Luas that public transport should still be used for necessary journeys only. You may be asked by Luas staff to get off a tram or to not board a tram depending on passenger numbers. This is to enable us to manage capacity at 50% and protecteveryone’s health.

We remind all passengers:

  • Face coverings must be worn at all times on Luas, as required by law.
  • Avoid travelling during morning and evening peak hours. Make your journey at other times of the day if possible.  
  • Luas should be used for necessary journeys only so please consider whether your journey is actually necessary. This will ensure that those who must use the service, such as front-line and essential workers, have adequate space to practise physical distancing.
  • Plan accordingly and allow plenty of time for travel. 

Please always follow HSE and Department of Health advice when making necessary journeys on Luas.

Thank you for your cooperation.

Thank you to Luas staff and to all front-line workers who continue to work to provide essential services.


Luas is continuing to run normal operating hours and frequency. Travel update information can be found at www.luas.ie/travel-updates, on the Luas App, and on Luas Twitter and Facebook. RTPI information can be found on passenger information displays at Luas stops, on the Luas App, and on www.luas.ie by selecting the line and stop from which you are travelling from the 'Luas Live Information' section.

Keeping yourself and others safe while travelling:

  • Wear a face covering, which is now required by law, in line with guidelines from the Department of Health. Gardaí can now issue fines for €80 to passengers found not wearing face coverings.
  • Consider whether your journey is necessary. Only necessary travel is permitted. This will ensure that those who must use the service have adequate space to practise physical distancing.
  • Avoid travelling at times of the day when a lot of school children and essential workers are using public transport, and only use public transport for necessary purposes. Make your journey at other times of the day if at all possible.  
  • Plan accordingly and allow plenty of time for travel. 
  • Keep space between yourself and other passengers on trams and on platforms.
  • Adhere to the seating and standing restrictions on board the tram.
  • Ensure you adhere to proper respiratory (cough and sneeze) etiquette, covering your mouth and nose with a sleeve or tissue.
  • Follow personal hygiene advice as issued by the HSE and the Department of Health.
  • Always wash your hands properly or use hand sanitiser before and after using public transport. Avoid touching your face.
  • Keep the windows open. Windows are being left open to ensure air flow through the tram. 
  • Use a Leap Card to pay for travel wherever possible instead of paying for tickets at ticket machines. You do not have to touch the Leap Card to the validator but hold it as close as you can to the validator without touching it until you see / hear that it has Touched On / Off successfully. Leap Cards can be topped up online at www.leapcard.ie or by using the Leap Card top-up app.
  • Use a Contactless Payment method when purchasing tickets to limit your contact with surfaces. All Luas Ticket Machines now accept Contactless Payments for credit / debit cards, Google Pay, and Apple Pay for transactions up to €50.
  • Take your tissues and rubbish with you and dispose of them in bins provided on platforms to help us keep Luas clean.
  • Walk or cycle instead of travelling by Luas where possible. This helps ensure that there is space for those who must travel to keep physical distance between themselves and others.
  • Please keep priority seating areas available for those who need them.


We continue to:

  • Ensure your safety by monitoring Luas capacity levels.
  • Enhance our cleaning regime to include an additional disinfectant wipe-down of all touch points and the drivers’ cabs. This is in addition to the deep cleaning which takes place daily in line with HSE and Department of Health guidance.
  • Work to ensure normal service frequency is maintained to accommodate physical distancing as best we can.
  • Keep our Customer Service Centre open, Monday – Friday from 7am – 7pm and Saturdays, Sundays, and Bank Holidays from 8am – 6pm to provide you with up to date information and to address any queries you may have.
  • Adhere to amended procedures for staff in relation to contact with customers to ensure the safety of all. Luas Customer Agents in hi-vis vests are on platforms and trams reminding customers of physical distancing guidelines.
  • Disinfect touch points on trams when they reach the end of the lines in addition to our enhanced cleaning regime.

NTA, along with Luas and other operators, have implemented a scheme for TaxSaver ticket holders who have been unable to use their tickets for travel. To see the basic information that has been agreed click here

For daily updates and full information and guidance on what measures you should be taking during these challenging times, see www.hse.ie and www.gov.ie.

Luas Customer Service can be contacted on LoCall 1850 300 604, by e-mailing
info@luas.ie, or through Luas Facebook and Twitter @Luas.






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