As a passenger, you have rights. We commit to:
- Provide you with a safe and comfortable tram journey.
- Deliver a reliable tram service with published performance reports every 12 weeks.
- Provide you with real-time passenger information 99% of the time.
- Inform and update you about any disruption to your journey.
- Give passengers and residents 1 week notice of planned changes to services.
- Provide you with a secure travel environment.
- Ensure high standards of accessibility and disability awareness and assist you if required
- Provide you with clean stops and trams by cleaning daily.
- Ensure Luas is an environmentally friendly and sustainable tram service
- Treat you and all customers equally, accommodating customer diversity.
- Advise you of the best value Luas fare if you contact us.
- Find and return lost items whenever possible.
- Deal with all enquires, complaints, and appeals promptly and impartially.
We have rights too and ask you to:
- Have a valid ticket when on board the Luas network.
- Respect Luas staff, other passengers, and property.