FAQ's

• Transdev Ireland operate the Light Rail Transit System in Dublin called Luas. 
• Transport Infrastructure Ireland (TII) is the state body responsible for Luas.

• There are two Luas tram lines, the Red Line and the Green Line.
• The Red Line is 20kms in length and has 32 Stops. The Red Line runs from Tallaght to The Point and from Saggart to Connolly.
• The Green Line is 24.5km in length and has 35 Stops. The Green Line runs from Brides Glen to Broombridge.
• 22 million passengers were carried in 2005
• 26 million passengers were carried in 2006
• 28.4 million passengers were carried in 2007
• 27.4 million passengers were carried in 2008
• 25.4 million passengers were carried in 2009
• 27.4 million passengers were carried in 2010
• 29.06 million passengers were carried in 2011
• 29.4 million passengers were carried in 2012
• 30.5 million passengers were carried in 2013
• 32.4 million passengers were carried in 2014
• 34.6 million passengers were carried in 2015
• 34.2 million passengers were carried in 2016
• 37.6 million passengers were carried in 2017
• 41.8 million passengers were carried in 2018
• 48.1 million passengers were carried in 2019
• 19.2 million passengers were carried in 2020
• 19.5 million passengers were carried in 2021
• 38.7 million passengers were carried in 2022
• 120,000+ passengers on average daily

Effective from 2pm December 9th 2017

See the following pages:

Red and Green Line Operating Hours

Peak and Off Peak times refer to service frequency.

Peak times correspond to:

• Monday to Friday: morning (7am-10am) and evening (4pm to 7pm)
• Saturday, Sunday and Bank Holidays: 11.00am to 8.00pm

Ticket Vending Machines are located at every stop. They accept coins, notes, and debit/credit cards, and also give change. €50 notes are not accepted for purchases under €30. Ticket Vending Machines also accept contactless card payments for transactions up to €50. Please note that tickets may not be purchased onboard the trams. You must have a valid ticket at all times on board the tram.

You've been issued a refund ticket from our Ticket Vending Machine instead of correct change; this is usually due to that machine running out of coins. If this happens you have two options, you can go to the depot at the Red Cow or Sandyford Stops between the hours of 9am and 5pm Monday to Friday and we can issue you with your refund or you can post this ticket in to our address (found in the contact us section) along with your name and address so we know where to send it back to.

If you have any other queries regarding refunds please contact Luas Customer Service on 0818 300 604

Yes. If you are a holder of a PSC Free Travel pass (smart pass for Northern Irish holders), pass holders are permitted to free travel on Luas, we ask that you have your pass on your person at all times as tickets are regularly checked on board trams and you will need to present this if requested. If your pass states that it is a companion pass it is ok for your companion to travel freely with you for your journey. If you have any other questions please contact Luas Customer Service.

For any information relating to Standard fares please see https://luas.ie/sfn-appealinfo.html.

Alternatively, contact Luas Customer Service with your query: 0818 300 604 or email: info@luas.ie

To make payment on a standard fare with a debit/credit card, please go to the ‘Pay a Standard Fare’ option on our homepage or call Luas Customer Service 0818 300 604.

Only foldable bicycles stored in a carrier bag may be brought on board. Otherwise no bicycles are allowed. This is stated in our Bye Laws which can be found here: https://luas.ie/luas-byelaws.html.

Please see https://luas.ie/bike-parking.html for bike parking facility locations. 

Guide Dogs are allowed on Luas. Other dogs and animals are allowed on the tram provided they are in an appropriate enclosed pet carrier case / box. Their travel is at the discretion of Luas Staff.

There are designated crossing points at each Stop, where the track is level with the pathway. In the city you should also cross at pedestrian crossings, which usually cross roads and Luas lines. Remember to use the Safe Cross Code when crossing.

If you require assistance there are a number of ways to get in contact with a member of Luas staff. This can be done by doing any of the following: 

• Call Luas Customer Service - Passengers requiring assistance should call 0818 300 604. Luas Customer Service hours are Monday to Friday between 7am - 7pm and Saturdays, Sundays, and Bank Holidays between 8am - 6pm. 
• Use the Emergency Help Point Button- On board every tram there is an emergency passenger communication device, located on a doorpost to the right side of every pair of doors. Pressing the button on this device enables a passenger to speak directly with the driver.
• Use the Emergency Brake Lever - There is an emergency brake lever located at every door which will cause the tram to Stop in the event on an emergency. False activation of the emergency brake will result in a fine.
• Use the SOS Button - There is a SOS button at each Stop. Press the large Red button once and this will connect you to the control room, where you can speak with someone to request assistance. The CCTV system at the Stop means the staff can see who has pressed the button.
• Use the Luas Security Text Service - Report anti-social behaviour to us discreetly by texting LUAS to 51444. Include the tram no. & your location with a brief statement about the behaviour that you see. See luas.ie/luas-text-service-terms-faqs.html for more info on the Luas Security Text Service. 

Please note there is CCTV on board the tram and at the stop.

Below are examples of how to transfer between lines.

O’Connell - GPO, Abbey Street & Marlborough Interchange

Travelling north on the Green Line get off the tram at O’Connell - GPO stop, walk 2 mins (140m) to Abbey Street stop and board a Red Line tram westbound to Saggart or Tallaght or eastbound to Connolly or The Point.

Travelling south on the Green Line get off the tram at Marlborough stop, walk 1 min (100m) to Abbey Street stop and board a Red Line tram westbound to Saggart or Tallaght or eastbound to Connolly or The Point.

Travelling eastbound on the Red Line get off the tram at Abbey Street stop. To travel north walk 2 mins (140m) to O’Connell - GPO stop and board a Green Line tram northbound to Parnell or Broombridge. To travel south walk 1 min to Marlborough stop and board a Green Line tram southbound to Sandyford or Brides Glen.

The tram from Broombridge to Marlborough will take approximately 18 minutes. From there, walk 1 minute to the Abbey Street stop and take the tram east to The Point. The tram will take 11 minutes and the 3Arena is located beside the stop at which you alight.

The tram from Heuston to Abbey Street will take approximately 12 minutes. Get off at Abbey Street and walk 1 minute to Marlborough stop to take a tram south to Balally. The tram from Marlborough to Balally will take approximately 27 minutes. Dundrum Town Centre is approximately 6 minutes walk from Balally

Green Lines trams will operate northbound from Brides Glen or Sandyford to Parnell or Broombridge

Green Line trams operating northbound to Parnell will operate southbound from Parnell to Sandyford or Brides Glen

Green Line trams will operate southbound from Broombridge or Parnell to Sandyford or Brides Glen

Red Line trams will operate eastbound from Tallaght Saggart to Connolly or The Point

Red Line trams will operate westbound from The Point or Connolly to Saggart or Tallaght

Approximate stop-to-stop journey times:

Luas Green Line

Brides Glen to Parnell = 56 minutes approx.

Brides Glen to Broombridge = 1 hr 9 minutes approx.

Sandyford to Parnell = 37 minutes approx.

Brides Glen to Broombridge = 1 hr 9 minutes approx.

Sandyford to Broombridge = 50 minutes approx.

St. Stephen's Green to O'Connell - GPO = 9 minutes approx.

St. Stephen's Green to Broombridge = 25 minutes approx.

O'Connell - GPO to Broombridge = 18 minutes approx.

Luas interchanges with regional and local train stations are highlighted at stops.

DART stops close to Luas stops are:

For information on transport connections from each Luas stop check out the TFI National Journey Planner.

Irish Rail stations with local rail services close to Luas stops are:

Irish Rail stations with int services close to Luas stops are:

Luas interchanges with regional bus services at the following locations.

Details of more regional bus stops close to Luas stops are shown on the map in the stop section of this website. We advise on using the TFI National Journey Planner for wayfinding.

The Ticket Vending Machine (TVM) takes coins, notes, debit/credit cards, it also gives change. Luas Ticket Machines are accepting debit/credit card transactions to a maximum of €150.00 per week. Ticket Vending Machines also accept contactless card payments for transactions up to €50. Transactions that are less than €30 cannot be paid for with a €50 note. This is because the machine dispenses coins only for change.

It sells all types of tickets except annual tickets, Taxsaver tickets. There are a minimum of two TVM’s per stop. In the case of the machine being out of order please notify our Customer Care Team on 0818 300 604. Please use another ticket vending machine to purchase a ticket. You must have a valid ticket at all times on board the tram.

The School Transport Scheme is run by the Department of Education and Science and administered by Bus Eireann. For more information on how it is applicable to Luas contact Luas Customer Service 0818 300 604 or email info@luas.ie

The overhead wires contain 750vDC and are up at 6m unless indicated otherwise.

No. The system is live at all times, unless it’s an emergency or planned works are to take place.

Yes – If you interfere with electricity – come in to contact with the overhead cables, or damage any of the electrical cabinets near the tramway.

No. Tram lanes marked LANA TRAM are specifically for trams only and can not be used by any other road users including buses, taxis or cyclists.

The following parking tariffs apply to Luas Customers at the Park + Rides:

Stillorgan, Sandyford, Red Cow and Tallaght
Luas Customers up to 4 hours (or part thereof) €2.00
Luas Customers full day €4.00

Balally
Luas Customers up to 4 hours (or part thereof) €2.50
Luas Customers full day €5.00

Carrickmines
Luas Customers up to 4 hours (or part thereof) €1.50
Luas Customers full day €3.00

Cheeverstown
Luas Customers up to 4 hours (or part thereof) €1.00
Luas Customers full day €2.00

You must have a valid Luas ticket on the day you park. An additional charge will occur if you do not have a valid Luas ticket when you leave the car park. Ticket Machines accept 10c, 20c, 50c, €1, €2 and debit/credit Cards. Ticket Vending Machines also accept contactless card payments for transactions up to €50. Payment must be made before you make your journey.

Click here for information on how to pay for parking at Luas Park & Ride Car Parks.

Children aged 5 to 15 years inclusive benefit from reduced fares. Children from 0 to 5 years can travel free on Luas but must be accompanied by a paying passenger. Proof of age may be required. Child Leap Cards with different validity are available; Child Leap cards 4-15 years can be used to pay for travel by anyone who is 4 to 15 years old (inclusive, up to 16th birthday) and Child Leap Cards 16-18 years can be used to pay for travel by anyone who is 16 to 18 years old (inclusive, up to 19th birthday)

Luas can offer you the option of purchasing group tickets. We can sell 1 day flexi and return fares for groups of 20 people or more. Orders must be received at least 5 days before date of travel. Payment methods are debit/credit card, cheque or postal order.

Please call Luas Customer Service on 0818 300 604 for further information.

Effective from 2pm December 9th 2017

See the following pages:

Red and Green Line Operating Hours

Busáras Stop is a 3 minutes (approx.) walk from Connolly Stop.

Most trams from Saggart will serve all stops to Connolly. Going to the city centre to get to The Point change to any tram marked The Point at any stop after Fettercairn. Or Use the recommended interchanges: Belgard or Busaras if you wish.

Check the on stop passenger information and the on tram displays for information.

To get from Fettercairn to Tallaght Hospital you have to change at Belgard Interchange and board next tram going towards Tallaght. 

To ensure that you have a valid ticket for travel, you must Touch On your TFI Leap Card at the Luas Stop using a Luas Validator before getting on the tram, and Touch Off using a Luas Validator at the Stop when you get off the tram.

If you are using both the Red and Green Lines for your trip, Touch On at the Luas Stop before getting on Luas and Touch Off after you get off Luas for the first part of your trip. After you change lines, Touch On before getting on Luas and Touch Off after you get off Luas for the second part of your trip. By Touching On / Off for each tram trip you will ensure that you have a valid ticket for travel and you will have the flexibility to change your mind about the 2nd part of your journey.

You can also Touch On before the 1st tram trip; change trams and Touch Off after the 2nd tram trip but be careful to not Touch Off or On by accident.

A working example of a trip using both lines from Balally to Heuston is outlined below. To complete your journey, you should:

- Touch On before you get on the tram on the Green Line at Balally Luas Stop using any of the Luas Validators at the Stop

- Touch Off after you get off the tram on the Green Line at O'Connell – GPO Luas Stop using any of the Luas Validators at the Stop

- Touch On before you get on the tram on the Red Line at Abbey Street Luas Stop using any of the Luas Validators at the Stop

- Touch Off after you get off the tram on the Red Line at Heuston Luas Stop using any of the Luas Validators at the Stop

A valid Luas Ticket, Valid Pass, or TFI Leap Card validated at Luas Stop is required to use Luas. Touch On before and Touch Off after every Luas journey at the Luas Stop to have a validated TFI Leap Card for your journey. Failure to produce a valid ticket or validated TFI Leap Card when asked to do so by authorised Luas staff will result in you being issued with a Standard Fare Notice for €100.

Always check the Validator screen and listen for the Validator tone to confirm you have Touched On or Off correctly.

If you are unsure whether your TFI Leap Card is Touched On or Off, you can check this using a Ticket Machine at any Luas Stop. Do not use a validator to check the status of your TFI Leap Card as this may result in your card being Touched On or Off. Luas does not issue refunds for incorrect use of TFI Leap Card.

Your TFI Leap Card will automatically Touch Off on Luas after 120 mins but you will be charged the maximum fare.

From Mon 9th May 2022, TFI Leap Card Fares changed on Luas and other public transport services in the Dublin area.

• TFI 90 Minute Fare: Adult €2.00 / Young Adult (19-23) & Students: €1.00 / Child: €0.65
• Short Fare: Adult €1.30 / Young Adult (19-23) & Students: €0.65 / Child: €0.65

Additional fare information and eligible services can be found by clicking here.

A valid Luas Ticket, Valid Pass, or TFI Leap Card validated at Luas Stop is required to use Luas. Touch On before and Touch Off after every Luas journey at the Luas Stop to have a validated TFI Leap Card for your journey.

TFI 90 Minute Fare will apply to most journeys paid for with TFI Leap Card, including multi-mode or Luas multi-line journeys started within 90 minutes of the first Touch On. The Short Fare will apply to selected Luas journeys of up to approx. 3km. If your journey is on Luas after a journey on another mode, Touch On at the Luas Stop before getting on Luas and Touch off after you get off Luas.

If you are making a return trip using TFI Leap Card on one Luas Line and you Touch On before you get on Luas for your outward journey and forget to Touch Off, your TFI Leap Card will still be Touched On for 120 mins from the time you Touch On at the Luas Stop where you started your journey. If you start the return part of your journey and try to Touch On within 120 mins of the time you Touched On for your outward journey, you will actually be Touching Off and you will not have a valid ticket for travel and you may be issued a Standard Fare Notice for €100. You must always ensure that you Touch On before getting on Luas using a Luas Validator at the Stop and Touch Off after getting off Luas for each trip.

Always check the Validator screen and listen for the Validator tone to confirm you have Touched On or Off correctly.

If you are unsure whether your TFI Leap Card is Touched On or Off, you can check this using a Ticket Machine at any Luas Stop. Do not use a Validator to check the status of your TFI Leap Card as this may result in your card being Touched On or Off, meaning you may not have a valid ticket for travel or you being charged. Luas does not issue refunds for incorrect use of TFI Leap Card.

Text LUAS to 51444 to report incidents of anti-social behaviour. Read the Luas Text Service Terms and FAQs here

If you have purchased a Luas ticket or if you have Touched On your TFI Leap Card and have been unable to make your Luas journey due to a Service Disruption, a refund of the cost of the ticket or TFI Leap Card Touch On will be issued to you. Note, if an alternative transport option has been put in place by Luas Operator, Transdev, for example but not limited to, Tickets are valid on Dublin Bus, or there is a Luas Bus service put in place for the duration of disruption for example but not limited to, Dualway Bus service, you will not be provided with a refund. To receive a refund, you must submit a refund request to Luas Customer Service by emailing info@luas.ie and provide satisfactory evidence that you were unable to make your Luas journey due to the Service Disruption.

I paid my fare but decided not to travel. Can I get a refund?

In the event that you purchase a single or return Luas ticket or Touch On your TFI Leap Card and decide not to use the Luas service no refund will be issued, provided Luas services were running normally at the time. I forgot to Touch Off my TFI Leap Card at the end of my journey, can I get a refund? In the event that you fail to touch off at the end of a Luas journey you will be charged the full fare and no refund will be issued. Your TFI Leap Card will automatically Touch Off after 90 minutes if you are travelling over one line or after 180 minutes if you are travelling over two lines.

I purchased a ticket but no ticket was printed, can I get a refund?

If you attempt to purchase a Luas ticket but no ticket is printed, please contact the Luas Customer Service team. If a fault is found with the Ticket Machine from the time of purchase, a refund will be issued. I topped up my TFI Leap Card, but the money did not go onto the card, can I get a refund? If you attempted to top up your TFI Leap Card but the top-up has not been added successfully to your card, please contact the Luas Customer Service team. If a fault is found with the Ticket Machine from the time of the purchase of the top-up, a refund will be issued.

I purchased a Luas ticket, but I did not receive my change, can I get a refund?

If you purchase a Luas ticket but receive no change, please contact the Luas Customer Service team. If a fault is found with the Ticket Machine from the time of purchase, a refund will be issued. If the Ticket Machine has insufficient change, it will print a refund ticket. Please retain this ticket for your records as you will be asked for details from the refund ticket when you contact Luas Customer Service. If the Ticket Machine did not issue you a refund ticket, the Ticket Machine will be checked and, if a fault is found with the Ticket Machine from the time of purchase, a refund will be issued.

I topped up my TFI Leap Card, but I did not receive my change, can I get a refund?

If you topped up your TFI Leap Card but received no change, please contact the Luas Customer Service team. The Ticket Machine will be checked and, if a fault is found with the Ticket Machine from the time of purchase, a refund will be issued.

I paid my Standard Fare Notice, but my appeal was allowed, can I get a refund?

If you have paid your Standard Fare Notice and your appeal has subsequently been allowed, a refund of the Standard Fare Notice amount will be issued. Ticket transactions will be refunded by cheque, debit / credit card, or in cash. TFI Leap Card transactions will be refunded to your TFI Leap Card.

You can contact the Luas Customer Service team Monday to Friday between 7am - 7pm and Saturdays, Sundays, and Bank Holidays between 8am - 6pm on 0818 300 604 or 01 4614911 or email info@luas.ie