Luas Security Text Service

16 October '20
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Your personal safety is a priority when you travel with Luas. Luas Security Officers and other staff work on an ongoing basis in conjunction with the Gardaí to keep you safe while travelling with us. While most passengers respect others sometimes other passengers’ behaviour can be intimidating, and you need to contact us to let us know. When you witness anti-social behaviour, you may not want to draw attention to yourself by calling us or by pressing the Emergency Help Intercoms located beside the door on all trams and beside the Ticket Machines at all Stops. For this reason, we want to remind Luas customers of our Security Text Service which allows you to discreetly report incidents of anti-social behaviour to us in real time.

To use this service, follow the steps outlined below to report anti-social behaviour:

  • Text the keyword “LUAS” followed by the tram number where applicable and / or the location where the incident is taking place to 51444. See below for information on where you can find the tram number. You must ensure that you use the keyword “LUAS”, or the message will not come through to us.

  • In your message, include a brief statement about what you witness, with a maximum of 155 characters. Examples of anti-social behaviour include (but are not limited to) public intoxication, disorderly conduct, vandalism, or abusive or insulting behaviour.

  • Save the Security Text number, 51444, in your phone so you can discreetly report incidents of anti-social behaviour should you need it.

  • Please note, standard text rates apply.

The tram number is a four-digit number displayed above the driver’s cab and at intervals throughout the tram. This number is unique to each tram and will help us respond quicker to your report.

For safety-related incidents or tram emergencies, always call 999. 

We hope you feel safe on all of your journeys with us.

Read more about Luas and security here.

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