How to Get Luas Service Disruption Information


Luas services run to a planned frequency and operating pattern.

Green Line trams operate:

  • Brides Glen - Broombridge - Brides Glen
  • Sandyford - Parnell - Sandyford

Red Line trams operate:

  • Tallaght - The Point - Tallaght
  • Saggart - Connolly - Saggart

Tram frequency serves demand; trams are most frequent at peak morning and peak evening times and frequency is a bit lower during the day and at night.


We say there is a service disruption when the trams are not running as planned. Service disruptions happen for a number of reasons; people on trams in need of medical assistance, technical issues with trams, the system or electricity supply, pedestrians on tracks, collisions involving cyclists, drivers breaking red lights and hitting trams, technical issues with road traffic signals at junctions, vehicles parked on the tracks, traffic blocking junctions, extreme weather etc. When a service disruption happens, Luas Drivers and the Operations Team take action to get everything back running ASAP. Luas Drivers, Luas Customer Care and the Luas Central Control Room staff also ensure that customers receive information regarding any changes at stops, on trams and online. 


Luas Service Information Tips

Read on to find out where to find information during a Luas service disruption.

Before You Travel At The Stop On The Tram
Before you Travel you can get information from; At the stop you can get information from; On the tram you can get information from;
  • Website
  • Apps
  • Twitter
  • Email
  • Phone
  • AA Roadwatch
  • News Reports
     
  • Website
  • Apps
  • Twitter
  • Stop Announcements
  • Email
  • Phone
  • AA Roadwatch
  • News Reports
  • Emergency Help Intercom (in case of emergency)
  • Website
  • Apps
  • Twitter
  • Driver Announcements
  • Email
  • Phone
  • AA Roadwatch
  • News Reports
  • Driver Intercom (in case of emergency)

 

Website Homepage Status

On our website Homepage you have the Luas Status message box. The Luas Status message is a quick summary of how the lines are operating; normally or not. Click Read More and you go to the Travel Update Page. On the mobile Homepage it’s the first thing under the image. On the desktop Homepage it’s on the top left under the menu.

TIP: Visit www.Luas.iefor a fast update.

Website & App Travel Update Page

On our website, you have the Travel Alert Page. On this page Luas Customer Care has the most space to give information. This page also contains up to date information on Luas lifts and escalators. On the mobile Homepage click Read More in the Luas Status message box or click on the Menu button top right and Travel Update to get to the  Travel Alert Page. On the desktop Homepage or any Luas.ie page it’s the first item on the left the menu at the top. It is also the first News Item in the website News Page. On the official Luas Apps the Travel Alert Pageis always the first News Item in the News section.

TIP: Bookmark the Travel Alert Pageon your computer or phone

Website Passenger Information Displays

On our website, each Stop Page has a Passenger information Display showing you the next few trams for each platform. On the bottom line of these displays there is a scrolling message which gives you a quick summary of how services from that platform are operating; normally or not.

TIP: Bookmark the stops you use on your computer or phone. 

App Passenger Information Displays / Live Info

On our official Luas Apple App and Android App in Live Info, each stop has Passenger Information Display showing you the next few trams for each platform. Above these displays is the Luas Status message which gives you a quick summary of how the lines are operating; normally or not. At the top of the display for each platform there is a scrolling message which gives you a quick summary of how services from that platform are operating; normally or not. If services are not operating normally click into News on the App to get more information.

TIP: Download the Official Luas App on Google Playor the Apple App Store

Luas Twitter Page

In case of a service disruption @Luas Tweet at the start of the disruption, Tweet updates during the disruption and Tweet when disruption is over. During a service disruption, we may get thousands of @Mentions. We can’t respond to everyone individually so always check our latest tweets for the latest update.

TIP: Follow @Luas on Twitter

On Tram Driver Announcements

On each tram there in an announcement system. In case of a service disruption the Driver will make an announcement. 

TIP: Make sure you can hear Driver Announcements

Stop Passenger Information Displays

On each platform there are Passenger information Displays showing you the next few trams for that platform. In case of a service disruption the last line of the Passenger information Display is converted into a scrolling message which gives you a quick summary of how services are operating.

TIP: Always check the Display

Stop Audio Announcements

On each platform there is an announcement system. In case of a service disruption an audio message is broadcast over these speakers from the Central Control Room.

TIP: Make sure you can hear Stop Announcements

AA Roadwatch

In case of a service disruption we inform AA Roadwatch at the start and end of the disruption. They include this information in the traffic bulletins they provide to news stations.

Email Luas

If you can’t access one of the Apps, the Website, Twitter, see a display or hear an announcement you can email Luas Customer Care on info@luas.ie. They’ll get back to you as quickly as they can.

LoCall Luas

If you can’t access one of the Apps, the Website, Twitter, see a display or hear an announcement you can call Luas Customer Care on LoCall 1850 300 604.

On Tram Driver Intercom

If you can’t access one of the Apps, the Website, Twitter or a Stop you can use the Driver Intercom on the tram to ask the Driver what is happening. However, to ensure you don’t distract the driver we recommend you only do this is case of emergency.

Stop Emergency Intercom

If you can’t access the App, the Website, Twitter or a Stop you can use the Emergency Help Intercom on the platform to ask the Control Room what is happening. However, we recommend you only do this is case of emergency.



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