Report Anti-Social Behaviour on Luas

If you see anti-social behaviour on board Luas or at a Luas platform, you can report it in three ways.

• Luas Text SMS Service 
• Luas App by using the “Report” function.
• Luas WhatsApp messaging service

Full instructions on how to use each of these are listed below.

For safety-related incidents or tram emergencies, always call 999.

Luas Text SMS Service

• Text the keyword “LUAS”, along with your report of anti-social behaviour, to 51444. 
• It’s important that you use the keyword “LUAS”, as the text number 51444 is a Shared Text Service using “LUAS” means that the text is directed to us.
• You should receive confirmation that your message has been received.
• You will have to pay for any text you send - standard rates apply.

For terms and conditions go to www.luas.ie/luas-text-service-terms-faqs.html

Luas App

• Luas App available for free on the Apple Appand Google Playstores.
• Open the App and click ‘Report’ located on the bottom right of the screen. It has a triangle icon with an exclamation above it.
• Add the details of what you see and hear in the box.
• Click ‘Next’ when you’re finished.
• You will then be asked to confirm your location.
• You should then receive confirmation that your message has been received.
• This is a free service.

Luas WhatsApp messaging service

• Open WhatsApp on your mobile phone (or download from Apple App and Google Play stores)
• Add Luas 087 055 5715 to your Contacts.
• Message “Hi” to start the conversation.
• Follow the prompts and report the incident.
• Type “Menu” at any stage to go back to the main menu.
• You will receive a final confirmation message that your report has been received.
• This is a free service.